Technical Support Specialist
60000 - 70000 USD per year
Company:Mogli Technologies
Location:United States
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
SalesforceCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceTroubleshootingClient relationship managementTechnical supportCRM
Requirements:
2+ years of experience in a software support role. Demonstrable expertise using Salesforce as a power user or administrator. Proven ability to manage multiple priorities and prioritize tasks effectively. Excellent written and oral communication skills. Strong analytical, troubleshooting, and problem-solving skills. Ability to effectively prioritize and escalate client issues. Ability to adapt to rapidly changing environments and client requirements.
Responsibilities:
Provide first-line technical support for the Mogli SMS & WhatsApp application via email, text, virtual meeting, phone, or chat. Troubleshoot complex issues, diagnose bugs, and escalate unresolved issues to the Technical Support Manager. Leverage Salesforce and Mogli products knowledge to assess client needs and craft solutions. Maintain accurate client information in Salesforce Cases. Develop and update internal knowledge base and blog posts. Configure Mogli and implement basic automations. Participate in the product release cycle by testing new package versions and monitoring patch releases.
