Professional Services Manager, Dedrone

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment) Direct experience deploying hardware/software solutions in complex operational environments Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months) Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration Confident training presence Experience working with public safety agencies Project and stakeholder management skills Willingness to travel heavily Comfortable climbing, working on/from elevated positions, and operating hand tools

Lead end-to-end deployments, acting as primary point of contact post-sale. Deliver role-based training to customer teams. Guide customers in creating operational policies and workflows. Coordinate and manage third-party training and integration vendors. Conduct site assessments to inform hardware placement and operational design. Build, iterate, and maintain deployment documentation. Provide post-deployment monitoring and escalation. Capture and relay customer feedback to Product and Engineering teams. Attend strategic customer meetings with Sales. Lead or assist in POCs. Support RFP/RFI responses. Draft or validate Statements of Work (SOW).