Professional Services Manager - Enterprise

BS/BA or equivalent knowledge and experience. Extensive experience in project management, including coordination and resource tracking. Experience implementing and/or leading an Axon body-worn camera program. Understanding of software and hardware implementation, particularly in SaaS environments. Proficiency in Smartsheets or similar project management tools. In-depth knowledge of Axon products and digital evidence management systems is preferred. Experience working with corporate, retail, and security-based organizations. Excellent written and verbal communication skills. Ability to work independently and collaboratively.

Engage with leaders to provide consulting, test and evaluations, and deployment needs assessments. Plan, coordinate, and execute program implementations for Axon's product suite. Oversee large and/or complex deployments, ensuring scope, timelines, and communication are managed. Work with C-Suite, Directors of IT, and Directors of Security for successful adoption. Develop and deliver comprehensive training plans and materials. Document and communicate customer feature requests and issues. Partner with internal teams like Sales, Customer Success, Finance, and Product Management. Utilize tools such as Smartsheets for project management.