Manager, Professional Services

5 + years of experience required within Professional Services in a SaaS environment 3+ years of experience managing direct reports and performance metrics within a post-sales customer operations function (e.g. implementation/professional services, customer success, support, operations, etc.) Demonstrated ability to develop and foster strong customer relationships Experience in technical writing and preparation of proposals Strong verbal and written communications skills, along with executive presentation ability Ability to manage expenses and time sheets accurately for direct reports Familiarity with industry regulatory requirements and future mandates Ability to achieve results through influence in a matrixed environment Ability to travel up to 25% Ability to communicate effectively across language and cultural barriers

Manage a multi-functional team of configuration consultants to implement a diverse portfolio of software solutions across the United States. Coordinate pre-sales planning and strategic solutions consulting, and work with proposals team to help respond to and build RFP library Review and optimize existing processes through all phases of the implementation experience, and recommend new process updates where necessary Manage and triage problem incidents that are impacting the team’s ability to deliver value to customers Establish oneself as a trusted adviser to customers as a management-level escalation path Interact with tact and professionalism with clients, peers, management, and staff Embody high degree of project management discipline to drive team toward continuous improvement and process excellence Be a "go-to" person that bridges product strategy and implementation Other duties as assigned.