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🔥 Site Reliability Engineer
Posted 14 days ago

📍 United States

🧭 Full-Time

💸 125000.0 - 135000.0 USD per year

🔍 Transaction and compliance software for state and local governments

  • At least 2 years of experience managing, troubleshooting, and optimizing Linux and Windows environments.
  • Demonstrated ability in various programming and scripting languages (e.g., Python, Bash, PowerShell).
  • Hands-on experience in designing, deploying, and maintaining cloud infrastructure in AWS or Azure.
  • In-depth knowledge of container technologies (Docker, Podman) and orchestration platforms (Kubernetes, ECS, AKS).
  • Strong expertise in version control systems (e.g., Git) and configuration management tools (e.g., Ansible, Terraform, Chef).
  • Experience in administering and optimizing databases (e.g., MySQL, PostgreSQL, MongoDB).

  • Enhance Developer Workflows: Design and implement productive developer workflows, focusing on automation.
  • Continuous Integration & Deployment: Build, optimize, and maintain CI/CD pipelines.
  • Environment Design: Collaborate on the design of production and non-production environments for scalability and reliability.
  • Data Security: Develop processes to protect customer data, aligning with best practices.
  • Incident Management: Participate in on-call rotations for system reliability.
  • Team Contribution: Support the team with other duties and initiatives.

AWSDockerPostgreSQLPythonBashGitJenkinsKubernetesMongoDBMySQLAzureLinuxTerraformAnsible

Posted 14 days ago
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🔥 Customer Success Manager (Enterprise GovTech)
Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 70000.0 - 80000.0 USD per year

🔍 Government Technology

  • 2-5 Years in a customer-facing or Customer Success role within an enterprise SaaS organization.
  • A passion for Customer Engagement and a strong service mentality.
  • Proven record of creating and maintaining business partnerships.
  • Results-driven with a successful track record of meeting or exceeding quotas.
  • Experience with the annual renewal process is preferred.
  • Strong operational discipline with an analytical and data-driven mindset.
  • Excellent oral and written communication skills.
  • Proficient in PowerPoint and comfortable presenting to all organizational levels.
  • Highly organized with the ability to work independently and be accountable for results.
  • Experience with Salesforce or similar CRM tools and Gainsight or similar Customer Success tools is preferred.
  • Government Technology experience welcomed.

  • Drive retention and growth for customers by understanding their business needs and helping them succeed.
  • Maintain communication with customers about their adoption trends and opportunities for deeper engagement.
  • Act as the account owner for named accounts and coordinate all business functions within the organization.
  • Maintain data in Salesforce, including contacts, initiatives, budgets, and forecasts.
  • Represent the voice of the customer to inform sales processes and product roadmaps.
  • Work with customers to develop a success plan addressing their immediate and future needs.
  • Enlist super fans to serve as references and lead user groups.
  • Drive attendance to trainings, webinars, and educational sessions.
  • Identify ways to engage low-usage and at-risk accounts through data monitoring and account knowledge.

Relationship building

Posted about 2 months ago
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