Platform Billing - Senior Manager, Software Engineering

Proven experience leading engineering teams with a strong operational focus (on-call ownership, incident management, SLIs/SLOs, reliability targets). Solid technical foundation in distributed systems, large-scale data processing, or SaaS platform engineering. Demonstrated ability to scale systems, processes, and operational practices in fast-moving environments. Strong technical judgment and the ability to guide architectural decisions. Exceptional communication and influencing skills across engineering and business stakeholders.

Lead, mentor, and grow engineers in a distributed environment. Guide career development, performance management, and growth of senior/staff engineers and tech leads. Foster a culture of ownership, high standards, and operational accountability. Drive roadmap execution and ensure reliable delivery on initiatives involving usage ingestion, cost accuracy, billing logic, and revenue systems. Maintain a high operational bar, including robust on-call processes, clear runbooks, strong observability, and incident reviews. Balance feature delivery with technical debt, reliability work, and KTLO responsibilities. Establish clear KPIs around system reliability, data accuracy, and operational health. Shape long-term architecture for own domain. Anticipate scaling challenges and influence investments in reliability, data quality, and automation. Provide technical critique and guidance during design reviews and architectural discussions. Partner with different stakeholders to deliver cohesive end-to-end billing and metering capabilities. Work closely with Finance and Compliance stakeholders to ensure the integrity of revenue-impacting systems. Communicate priorities, trade-offs, timelines, and outcomes clearly across multiple layers of leadership. Represent own area in planning cycles, operational reviews, and audits.