MEX - AP Engagement Specialist
9600 - 12000 USD per year
Company:Ruvixx
Location:Mexico, Central America
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Data AnalysisExcel VBAMicrosoft ExcelCommunication SkillsCustomer serviceNegotiationOrganizational skillsComplianceFluency in EnglishCRM
Requirements:
1+ year of experience in customer service, sales, or compliance. Currently living in Mexico or Central America. Excellent English skills (both written and spoken). Comfortable using Excel/Google Sheets. Own a reliable laptop/computer, a headset, and have a stable internet connection. Self-motivated, organized, and happy working independently.
Responsibilities:
Handle communications regarding software licensing and compliance cases via email, phone, and video. Review case details and analyze the situation. Keep CRM organized and up to date. Manage leads and use negotiation skills to resolve compliance issues. Document processes and create reports.
