LATAM -Anti Piracy Engagement Specialist

Must be currently based in South America Fluent proficiency in English, both spoken and written 1+ years of professional experience in customer engagement, sales, collections, or compliance Strong communication and negotiation skills Proficiency in CRM tools (e.g., Salesforce, HubSpot) Proficiency in data analysis tools (MS Excel, Google Sheets) Self-motivated and highly organized individual comfortable working independently in a remote environment

Manage the full lifecycle of software license compliance cases Investigate and analyze case data Engage directly with businesses via phone, email, and video to discuss compliance issues and negotiate resolutions Maintain meticulous and accurate records of all case activities and communications in our CRM system Support operational needs with ad hoc analysis and reporting