Support Specialist LATAM

2-3+ years of experience in customer support, operations, or a related role. Proficiency in support platforms like Zendesk (or equivalent tools). Experience in EOR (Employer of Record), global HR, or payroll-related support. Exceptional written and verbal communication skills in English. Strong organizational and time-management skills. Proactive by nature. Proven ability to collaborate effectively in a remote-first, globally distributed environment. Strong preference with strong experience in Employee Payroll and Billing Support environments.

Handle incoming inquiries through Zendesk, ensuring accurate and timely responses. Resolve issues related to global employment, compliance, payroll, and employee support. Escalate complex issues to the appropriate tiers or departments when needed. Collaborate with internal teams and external stakeholders to resolve queries. Maintain clear documentation of issues and resolutions. Provide feedback on workflows and support processes to enhance efficiency. Contribute to the development and refinement of best practices for support operations. Stay up-to-date on global employment laws and company policies. Share insights and knowledge with teammates.