Support Specialist - LATAM | Remote

2-3 years in support / technical support or related roles. Experience with web dev technologies (HTML, JavaScript, CSS), APIs. Hands-on experience with REST APIs & Webhooks. Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar). English (fluent / C1) and Spanish (fluent / C1).

Provide support to customers using company channels (tickets, chat, email, online meetings). Liaise with L2 team to find solutions. Help troubleshoot API and solve technical problems. Support partners and clients in navigating the WhatsApp API ecosystem. Communicate with Meta representatives. Close collaboration with LATAM Sales and Account Management Teams.