Customer Support Specialist (LATAM Remote)

A true passion for and deep understanding of every aspect of the Whippy platform. A natural at building strong relationships with clients, being highly engaging and approachable. Excellent communication skills, both in writing and speaking. Proficiency in documentation and maintaining clear records. Strong analytical abilities, particularly with Google Sheets, Excel, and data management software. Superior time management and organizational skills. Previous experience in Customer Support, ideally 1+ years, preferably in a SAAS environment. Ability to work autonomously and solve problems independently in a fast-paced startup setting. A desire to grow and adapt within a dynamic work environment.

Gain extensive knowledge of the Whippy Platform & Products to effectively support users. Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support. Conduct implementation & migration of our clients messaging data from old platform to Whippy, ensuring a seamless transition. Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts. Onboard & train users to utilize Whippy and all the features available at their team's disposal. Provide a fast and accurate answer to the customer's inquiry within 2 minutes in chat and 1-2 hours email Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests. Contribute to the support center with very clear written documentation & articles.