Customer Success Manager (LATAM Remote)

Strong passion for mastering the Whippy platform and helping customers succeed. Excellent relationship-building and communication skills (written + verbal). Experience managing customer accounts or success portfolios (SaaS preferred). Ability to guide customers proactively. Capable of analyzing usage data, spotting trends, and recommending improvements. Proficiency with Google Sheets, Excel, and data tools. Exceptionally organized with strong time management. 2+ years in proactive Customer Success or Account Management at a SaaS company. Self-starter who thrives in a fast-paced startup environment.

Master the Whippy platform and serve as a trusted advisor. Build long-term partnerships with customers. Create customer success plans focused on outcomes and metrics. Identify opportunities to deepen adoption. Prepare and deliver account health reviews and optimization plans. Identify risks and lead mitigation plans to prevent churn. Surface opportunities for cross-sells, add-ons, plan upgrades, and higher-volume usage. Conduct live trainings and create help articles and documentation.