Customer Success Manager (LATAM Remote)

2+ years in proactive Customer Success or Account Management at a SaaS company. Excellent relationship-building and communication skills (written + verbal). Experience managing customer accounts or success portfolios (SaaS preferred). Ability to guide customers proactively. Capable of analyzing usage data, spotting trends, and recommending improvements. Proficiency with Google Sheets, Excel, and data tools. Exceptionally organized with strong time management. Self-starter who thrives in a fast-paced startup environment.

Onboard, retain, and grow customers. Become a product expert and trusted advisor. Build long-term partnerships. Maintain regular communication. Drive adoption and ROI. Run QBRs / Check-In Meetings. Identify risks and lead mitigation plans. Identify growth opportunities (cross-sells, plan upgrades, higher usage). Conduct live trainings. Create help articles, documentation, and playbooks.