- Own enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion
- Map each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones
- Run your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer
- Run business reviews early enough to shape the renewal outcome
- Work directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck
- Guide customers through their Travel Rule programmes and their stablecoin payment products
- Keep long implementations on track with executive stakeholders
- Build relationships across compliance, operations, engineering and the C-suite
- Maintain records in HubSpot