BR - Anti-Piracy Engagement Specialist

1+ years of experience in sales, collections, business development, or customer engagement. Fluent in English (written and spoken). Fluent in Portuguese (written and spoken). Proficiency in MS Excel/Google Sheets. Experience using CRM systems to track KPIs. Resilient, persuasive, and thrive working independently.

Lead compliance and anti-piracy cases from initial contact to resolution. Engage directly with customers and internal teams. Manage discussions regarding software licensing via email, phone, and virtual meetings. Analyze investigation data to evaluate scenarios and prepare detailed reports. Ensure all lead activities are accurately tracked in the CRM. Document workflows and share knowledge to improve engagement strategies.