Customer Support Analyst L1 (Bilingual: Spanish-English) (BR 40)
Company:OKTO
Location:Brazil
Languages:English, Spanish
Seniority level:Relevant experience
Experience:Relevant experience
Skills:
SQLJiraCommunication SkillsAnalytical SkillsProblem SolvingAttention to detailOrganizational skillsWritten communicationTeam managementStakeholder managementComputer skillsDebuggingCustomer SuccessConfluenceEnglish communicationInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnClient relationship managementCross-functional collaborationMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingCustomer support
Requirements:
- Fluent English
- Fluent Spanish
- Solid verbal and written communication skills
- Customer-focused attitude
- Openness to learning about systems and tools
- Ability to explain complex information in simple, actionable terms
- Organized and detail-oriented approach
- Proactive and flexible team player
- Independent problem solver
- Willingness to work rotating shifts (6 hours/day, 6 days/week), including weekends and holidays
- Degree in Information Technology, Computer Science, or a related field (plus)
- Relevant experience in fintech support, technical support, IT helpdesk, i-gaming or similar roles (highly valued)
Responsibilities:
- Support Premium B2B Client Requests
- Incident Management
- Monitor System Performance
- Collaborate Across Teams
- Gather and Share Feedback
