Customer Engagement & Adoption Specialist (Remote - Mexico Only)
Company:Varicent
Location:Mexico
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
Artificial IntelligenceMachine LearningProduct OperationsCommunication SkillsProblem SolvingCustomer SuccessSaaSCoachingTraining
Requirements:
4+ years in customer-facing roles (Customer Success, Support, Training, etc.). 2+ years working with SaaS products in onboarding, enablement, or adoption. 1+ year working with AI-enabled tools or platforms. Ability to explain product features clearly. Skilled at running training sessions and demos. Ability to learn and translate AI features into practical guidance. Comfortable troubleshooting usage issues. Ability to produce basic how-to guides and tutorials. Capable of monitoring usage and documenting interactions. Able to build trust through reliability and responsiveness. Bachelor’s degree or equivalent practical experience.
Responsibilities:
Deliver AI onboarding sessions. Maintain product knowledge of AI features. Follow up with customers post-onboarding. Create user-facing educational materials. Monitor usage and assist low-engagement customers. Collect and share customer feedback. Build positive customer relationships. Assist internal teams with feature explanations. Participate in feature testing. Assist with customer events.
