Customer Onboarding & Adoption Specialist (Remote - Mexico Only)

4+ years in customer-facing roles (Customer Success, Product Support, Training, Implementation) 2+ years working with SaaS products (onboarding, enablement, adoption) 1+ year working directly with AI-enabled tools or platforms Ability to explain product features and workflows clearly Skilled at running training sessions and demos Ability to learn AI product features and translate into practical guidance Comfortable troubleshooting routine usage issues Ability to produce basic how-to guides and tutorials Capable of monitoring usage indicators and escalating issues Able to build trust through reliability and responsiveness Bachelor’s degree in a related field or equivalent practical experience

Deliver AI onboarding sessions Maintain product knowledge of AI features Conduct customer follow-ups after onboarding Produce user-facing educational content Monitor usage and assist low-engagement customers Collect and share customer feedback with the Product team Build positive working relationships with customers Assist internal teams with feature explanations Participate in new AI feature testing Contribute to customer events like workshops and webinars