Customer Training Specialist (Remote - Mexico Only)
Company:Varicent
Location:Mexico
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
Artificial IntelligenceMachine LearningProduct ManagementCustomer SuccessTraining
Requirements:
4+ years in customer-facing roles (Customer Success, Support, Training, etc.) 2+ years working with SaaS products (onboarding, enablement, adoption) 1+ year working with AI-enabled tools or platforms Ability to explain product features clearly Skilled at running training sessions and demos Ability to learn and translate AI product features into guidance Comfortable troubleshooting usage issues Ability to produce how-to guides and tutorials Capable of monitoring usage and escalating issues Able to build trust through reliability and responsiveness
Responsibilities:
Deliver AI onboarding sessions Maintain product knowledge of AI features Follow up with customers after onboarding Produce user-facing educational materials Monitor usage and assist low-engagement customers Collect and share customer feedback Build positive working relationships with customers Assist internal teams with feature explanations Participate in new feature testing Assist with customer events and training sessions
