Product Enablement & Training Specialist (Remote - Mexico Only)

4+ years in customer-facing roles (Customer Success, Product Support, Training, Implementation, etc.) 2+ years working with SaaS products, preferably in onboarding, enablement, or user adoption 1+ year working directly with AI-enabled tools or software platforms Ability to explain product features clearly Skilled at running training sessions and demos Ability to learn AI features and translate them into practical guidance Comfortable troubleshooting routine usage issues Ability to produce how-to guides and tutorials Capable of monitoring usage indicators and escalating issues Bachelor’s degree in a related field or equivalent practical experience

Deliver AI onboarding sessions Maintain product knowledge of AI features Follow up with customers post-onboarding Produce user-facing educational materials Monitor usage and assist low-engagement customers Collect and share customer feedback Build positive customer relationships Assist internal teams with feature enablement Participate in new feature testing Assist with customer events (workshops, webinars)