Customer Success Engineer, Federal

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales Experience with Federal or Public Sector organizations Local to the greater Washington D.C. area GovCloud or FEDRAMP Experience Customer facing presentation history in program reviews or similar events Direct experience with Observability, Logs, Metrics, IT Operations and Security Proven ability to drive continuous product value by developing new use-cases Quick learner with good technical and problem-solving skills Willingness to travel as needed Must be able to obtain a US Security Clearance

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion Become the trusted Cribl product expert Establish and maintain relationships with stakeholders and senior management Communicate effectively to our tech touch customers utilizing our customer success platform Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources Clear, effective communicator and collaborator working cross-functionally with Cribl sales, marketing, product, experience, and engineering teams Keep our customers healthy in their customer journey with Cribl Continually inspire, mentor, and coach team members