Customer Success Manager - Federal

U.S. Citizen 3–7 years of experience in Customer Success, Program Management, or Federal Account Management Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor Experience at an identity, cybersecurity, or SaaS platform company Strong communication and relationship-building skills with technical and non-technical stakeholders Ability to project manage complex onboarding/deployments across functions Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks) (preferred) Previous experience in startup/growth-stage environment (preferred) Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.

Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption. Drive user engagement and manage project milestones through onboarding, enablement, and early usage. Serve as the primary point of contact for federal agency stakeholders. Ensure delivery aligns with customer security, compliance, and operational needs. Partner with Implementations to track timelines, proactively identify risks, and remove blockers. Monitor usage, identify adoption gaps, and lead regular business reviews. Advocate for customer needs internally and identify upsell or expansion opportunities. Become an expert in 1Kosmos identity offerings and federal digital identity mandates. Share best practices and thought leadership with federal stakeholders.