Senior Business Operations Manager

Bachelor’s degree required; MBA or equivalent advanced degree preferred 6–10 years of experience in Business Operations, Central Operations, Strategy & Operations, Growth Operations, Management Consulting, or a related field Proven ability to lead complex cross-functional projects Experience in SaaS, POS, restaurant tech, or fintech operations strongly preferred Prior startup or high-growth environment experience highly valued Strong analytical skills; proficiency in Excel/Google Sheets, SQL, and familiarity with BI tools (e.g., Tableau, Looker, Power BI) Demonstrated ability to develop business cases and influence decisions with data and storytelling Exceptional communication and stakeholder management skills across cultures and functions Mandarin bilingual preferred

Diagnose root causes of operational inefficiencies Design and execute scalable solutions for workflow efficiency Lead end-to-end strategic initiatives Align U.S. and China-based teams for seamless collaboration Design, build, and improve dashboards and reporting frameworks Leverage analytics to track and improve customer lifetime value Refine tools, data pipelines, and workflows Act as the operational glue across global teams