Puzzle.io

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Jobs at this company:

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🔥 Senior Product Manager

Posted about 1 month ago

📍 U.S., Canada

🧭 Full-Time

🔍 Fintech

🔧 Requirements

5+ years of product management experience, with demonstrated success in fintech products and/or B2B SaaS platforms
Track record of successfully launching and scaling financial products from conception to delivery
Experience with user activation, onboarding, engagement, and retention strategies is highly desired
Excellence in cross-functional leadership and stakeholder management
Strong analytical skills and ability to make data-driven decisions
Proven ability to thrive in fast-paced environments, with a bias for action, rapid iteration mindset, and comfort with ambiguity
Bachelor's degree in business, finance, technology, or related field; or equivalent work experience

💡 Responsibilities

Craft and communicate a compelling product strategy aligned with our company mission and business objectives
Develop and maintain a strategic product roadmap that balances business goals and customer needs
Prioritize features and enhancements based on customer requirements, market dynamics, and business impact
Lead cross-functional collaboration with engineering, design, and marketing teams to drive successful feature delivery
Build strong relationships with key stakeholders and partners, incorporating their feedback into product development
Partner with the design team to create intuitive, user-friendly interfaces that enhance overall user experience
Analyze market trends and competitive landscape to ensure our solutions remain innovative
Conduct user testing and gather feedback to continuously improve product usability
Lead initiatives to optimize user activation, onboarding, engagement, and retention metrics

Data AnalysisProduct ManagementUser Experience DesignCross-functional Team LeadershipCommunication SkillsAnalytical SkillsAgile methodologiesMarket ResearchStakeholder managementFinance

Posted about 1 month ago

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🔥 Customer Success Manager

Posted about 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Fintech

🔧 Requirements

2+ years of customer-facing experience
Passionate about helping customers win and solving problems with empathy
Naturally curious and eager to learn new technologies
Highly organized and able to manage multiple priorities at once
Understanding of bookkeeping fundamentals with ability to explain them clearly
Bachelor's degree in accounting, finance, business, or related field (or equivalent experience) preferred

💡 Responsibilities

Provide friendly, responsive support via chat, email, and phone calls to resolve customer questions and technical issues
Troubleshoot software problems effectively—documenting solutions and collaborating with our product and engineering teams when needed
Guide new clients through the onboarding process, helping them configure our software to meet their specific accounting needs
Support clients through migrations from other accounting platforms, helping them transition their data and workflows to Puzzle successfully
Help build and maintain documentation, FAQs, and customer education materials
Support the development and execution of customer success playbooks and processes
Gather valuable customer feedback and feature requests to help improve our platform

Communication SkillsCustomer serviceAccountingWritten communicationInterpersonal skillsExcellent communication skillsProblem-solving skillsEmpathyTroubleshootingActive listeningRelationship managementCustomer supportCustomer SuccessBookkeepingSaaS

Posted about 2 months ago

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🔥 Senior Product Manager, Growth

Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Fintech

🔧 Requirements

5+ years of product management experience in B2B SaaS
Proven track record of driving growth outcomes through experimentation and data analysis
Strong understanding of growth frameworks (e.g., AARRR)
Experience leveraging product analytics tools (such as Amplitude, Mixpanel, Segment, Looker) to extract insights and measure success.
Strong product prioritization and roadmap planning abilities
Strong collaboration skills with technical and non-technical teams alike.
Excellent communication skills with the ability to simplify complex ideas and drive alignment across stakeholders.
Strong product sense and user empathy, with the ability to balance business objectives with user needs
Ability to thrive in fast-paced environments with a rapid iteration mindset

💡 Responsibilities

Contribute to the team who focuses on our growth funnel, from acquisition to retention, focusing on self-serve adoption, activation, and expansion
Develop and execute data-driven growth strategies, including pricing optimization, onboarding improvements, and feature-driven expansion tactics
Define, analyze, and track key metrics (activation rate, time-to-value, customer retention) to identify opportunities for growth
Partner with engineering and design to build scalable growth features, ensuring rapid iteration and clear success criteria.
Write detailed PRDs and translate business requirements into technical specifications
Collaborate with marketing on in-product campaigns and referral programs
Work closely with Puzzle's partnerships team, including our Decimal partnership, to develop shared KPIs and align on customer success initiatives that expand usage.
Conduct A/B tests, user interviews, and cohort analysis to uncover insights that guide product improvements.
Create and maintain the growth experimentation roadmap, maintaining clear documentation on outcomes and learnings.

SQLData AnalysisProduct ManagementAmplitude AnalyticsProduct AnalyticsCollaborationCustomer SuccessSaaSA/B testing

Posted 2 months ago

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🔥 Senior Software Engineer (Accounting)

Posted 4 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Fintech

🔧 Requirements

6+ years as a software engineer
Experience with agile software development methodologies
Experience building out APIs/Integrations (REST)
Experience in a modern programming language like Python
Strong experience with Databases design (SQL, NoSQL) and analytics
An understanding of and desire to bring company financials into the 21st century
A background in finance or accounting, with a solid grasp of financial principles and practices or equivalent experience working in fintech.
Experience with GraphQL a plus

💡 Responsibilities

Working directly with our product team, deliver on core accounting, auditing and financial infrastructure
Architect and build robust APIs to interact with our platform, ensuring scalability, security, and ease of integration
Build systems to keep information up to date and accurate
Create unique functionality for correlation of data
Extend and architect our event pipeline for speed and scale
Extend our core reporting platform
Handle an ever growing stream of data

Backend DevelopmentPythonSQLAlgorithmsAPI testingData StructuresREST APIAgile methodologiesAccountingFinancial analysisSoftware Engineering

Posted 4 months ago

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