- Build and maintain long-term relationships with master clients and their senior management teams.
- Understand client business needs and communicate product requirements to internal teams.
- Identify upsell, upgrade, and expansion opportunities within existing enterprise accounts.
- Assist large clients with POS product demonstrations and solution-fit evaluations.
- Support store onboarding, implementation, and go-live processes.
- Identify and resolve POS usage issues and coordinate timely responses to client inquiries.
- Deliver system training, onboarding guidance, and product update meetings.
- Lead regular weekly and monthly client meetings to gather requirements and document feedback.
- Partner with Product, Engineering, Technical Support, and Operations to follow up on client feedback.
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