Key Account Customer Success Associate – Vietnamese, Chinese & English
C
ChowbusRestaurant technology
Remote – United StatesFull-TimeJunior
SalaryThe salary for this role is $60000-$70000, plus bonus, depending on experience.
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Job Details
- Languages
- Bilingual proficiency in English, Vietnamese, and Mandarin required
- Experience
- 2+ years of experience in customer success management preferred
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelPowerPointReporting
Requirements
- Demonstrate advanced Microsoft skills, especially in Excel and PowerPoint.
- Bring strong execution skills.
- Apply problem-solving abilities and flexibility in a fast-paced environment.
- Work independently to lead initiatives while contributing to team success.
- Have proficiency in data analysis and reporting.
- Be familiar with CRM systems such as Salesforce and office software.
- Have strong verbal and written communication skills.
- Bring bilingual proficiency in English, Vietnamese, and Mandarin.
- Have 2+ years of customer success management experience preferred.
- Hold a bachelor’s degree or higher in a related area preferred.
- Have familiarity with POS systems and retail business processes preferred.
Responsibilities
- Build and maintain long-term relationships with master clients and their senior management teams.
- Understand client business needs and communicate product requirements to internal teams.
- Identify upsell, upgrade, and expansion opportunities within existing enterprise accounts.
- Assist large clients with POS product demonstrations and solution-fit evaluations.
- Support store onboarding, implementation, and go-live processes.
- Identify and resolve POS usage issues and coordinate timely responses to client inquiries.
- Deliver system training, onboarding guidance, and product update meetings.
- Lead regular weekly and monthly client meetings to gather requirements and document feedback.
- Partner with Product, Engineering, Technical Support, and Operations to follow up on client feedback.
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