Trilingual Key Account Customer Success Associate
New
C
ChowbusRestaurant SaaS
Remote – United States or CanadaFull-TimeJunior
SalaryThe base salary for this role is $60,000–$70,000 USD for candidates based in the United States, or $60,000–$70,000 CAD for candidates based in Canada, plus bonus, depending on experience.
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Job Details
- Languages
- Trilingual proficiency in English, Vietnamese, and Mandarin required
- Experience
- 2+ years of experience in customer success management preferred
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelPowerPointReportingClient relationship management
Requirements
- Demonstrate trilingual proficiency in English, Vietnamese, and Mandarin.
- Have advanced Microsoft skills, especially in Excel and PowerPoint.
- Bring strong execution skills.
- Use problem-solving abilities to address client needs in fast-paced environments.
- Be self-motivated and able to lead initiatives independently while contributing to team success.
- Have proficiency in data analysis and reporting.
- Be familiar with CRM systems such as Salesforce and office software.
- Have strong verbal and written communication skills.
- A bachelor's degree or higher in a related area is preferred.
- Two or more years of customer success management experience is preferred.
- Familiarity with POS systems and retail-industry business processes is preferred.
Responsibilities
- Serve as the primary point of contact for master clients and maintain relationships with senior management teams.
- Understand clients' business needs and goals, communicate product requirements internally, and provide tailored POS solutions.
- Identify upsell, upgrade, and new-store signing opportunities within existing enterprise accounts.
- Assist large clients with POS product demonstrations and assess solution fit for operational needs.
- Support store onboarding and go-live processes to ensure smooth deployment and operational readiness.
- Identify and resolve POS usage issues and coordinate timely responses to client inquiries and operational challenges.
- Deliver system training and onboarding guidance, and conduct product update meetings.
- Lead weekly and monthly client meetings to gather requirements, document feedback, and follow up with relevant teams.
- Partner with Product, Engineering, Technical Support, and Operations to incorporate client feedback into product improvements.
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