Strategic Account Manager

5+ years managing client relationships at a SaaS, MarTech, CDP or AI Company Bachelor's degree Exceptional analytical and critical thinking skills Excellent verbal and written communication skills High emotional intelligence Deep intuition for business Experience with AI, email marketing, push or SMS software Proven problem solver Ability to thrive in an unstructured and fast-paced environment Personable, collaborative, and a sense of humor Willingness to travel up to 30% Candidates should live an Eastern Time Zone OR be comfortable working 9:00AM - 6:00PM EST

Lead and grow a portfolio of 8–20 client accounts. Develop comprehensive, AI-driven account strategies. Cultivate deep client partnerships through discovery and value delivery. Become the primary expert on each client's business. Proactively identify risks and develop mitigation plans. Partner with Technical Account Managers (TAMs). Collaborate with Sales Engineering, Product, and Engineering. Ensure clients realize measurable ROI. Plan and lead Executive Business Reviews. Map and engage business stakeholders. Lead contract renewals and upsell discussions.