Strategic Account Manager

7+ years of client-facing experience, including 4+ years of enterprise experience in technology. Bachelor's degree required. Experience exceeding goals in retention and growth targets. Experience public-speaking and the ability to speak to both formal and casual audiences. Strong analytical skills. Project-management abilities, including timeline management, client communication, and report interpretation. Experience working with the restaurant industry or a two-sided marketplace is a major plus. Ability to travel up to 20%.

Work with retailers through onboarding to long-term account management. Improve retention of accounts through platform education and data. Identify and close expansion opportunities and long-term agreement conversions. Predict and address concerns before they lead to churn risk. Lead monthly account reviews with retailer partners. Maintain account health at multiple levels across client businesses. Collaborate with internal Upside teams to provide a positive retailer experience.