Strategic Account Manager
135000 - 165000 USD per year
Company:Arch Systems
Location:United States
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipArtificial IntelligenceBusiness DevelopmentData AnalysisProduct ManagementNegotiationRelationship buildingAccount ManagementCross-functional collaborationStakeholder managementCustomer SuccessSaaS
Requirements:
5+ years in Account Management or Customer Success within B2B SaaS or industrial technology. Proven success managing and expanding multi-million-dollar strategic accounts. Strong understanding of manufacturing operations and digital transformation. Experience analyzing adoption, usage, and performance data. Exceptional relationship-building skills with senior executives. Ability to navigate complex global organizations.
Responsibilities:
Own the end-to-end strategy for strategic customers. Lead C-suite and senior-level stakeholder relationships. Secure multi-year renewals and manage expansion opportunities. Ensure measurable value delivery across customer sites. Channel customer feedback to Product and Engineering teams. Partner with internal teams to ensure timely delivery and resolve issues.
