Strategic Account Manager

BA/BS or similar college-level education 5+ years selling or managing existing accounts in the B2B Software space Experience working with G-Suite: Gmail, Google Slides, Sheets, etc. Advanced understanding of working with SFDC or relevant CRM Excellent, clear verbal and non-verbal communication skills A positive attitude and selfless approach to teamwork Knowledge of retail, real estate, financial services or CPG is a plus Proven 'problem solver' with ability to work in a fast-paced startup Travel required 10% of the time for conferences

Develop opportunities through warm leads and whitespace prospecting Serve as the 'quarterback' with customers and internal teams to ensure customer satisfaction and revenue growth Build strong customer value propositions Segment book of business for focused resource allocation Partner with Customer Success, Sales Development, and Solutions Engineer teams to develop negotiation strategies Build credibility and trust to influence buying decisions Drive customer conversations about new products for expansion quotas Manage the sales process for renewals and outside the renewal cycle Forecast projected expansion sales and renewals Provide regular status updates to management and escalate issues Drive conversations about multi-year contracts Identify customer needs and drive renewal closure Negotiate effectively, selling product value Collaborate cross-functionally on retention and expansion strategies