Inbound Growth Representative

0-3 years of experience in inbound sales or a related customer-facing role (SaaS preferred). Exceptional written and verbal communication skills. Strong product curiosity and ability to quickly learn and explain software tools. Organized and self-sufficient, thriving in a fast-moving, high-volume inbound environment. Passionate about helping small businesses succeed. Has an entrepreneurial spirit.

Engage inbound leads via chat, email, and web forms. Own the sales inbox for the Very Small Business segment. Qualify and route leads based on customer needs and deal potential. Facilitate self-service checkouts by sending payment links and guiding purchases. Act as a product expert, articulating solution value to prospects. Collaborate with marketing and sales to provide feedback on lead quality and trends. Maintain accurate CRM updates on all interactions and outcomes. Contribute to playbook development by documenting FAQs, messaging templates, and process improvements.