IT Support / Helpdesk

2 to 5+ years of experience in IT support, helpdesk, or technical support roles Strong understanding of computer systems, operating systems, and network fundamentals Experience with ticketing systems, remote support tools, and IT documentation Ability to diagnose technical issues and provide step by step solutions Strong communication skills and a customer first attitude High attention to detail and ability to follow processes accurately Knowledge of cybersecurity basics and safe IT practices is an advantage Ability to multitask and prioritize technical requests efficiently

Respond to technical support requests via email, chat, or phone Troubleshoot and resolve issues related to hardware, software, networks, and systems Install, configure, and maintain applications or tools Document issues, solutions, and troubleshooting steps Escalate complex issues to senior IT staff Monitor system performance and identify recurring problems Assist in onboarding users by setting up accounts, access, and devices Maintain inventory of equipment and track IT related assets Support updates, patches, and security maintenance activities