IT Support / Helpdesk
R
RemotelyIT Support
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-5+ years
- Required Skills
- CybersecurityMicrosoft Active DirectoryLinuxCustomer serviceTroubleshootingTechnical support
Requirements
- 2 to 5+ years of experience in IT support, helpdesk, or technical support roles
- Strong understanding of computer systems, operating systems, and network fundamentals
- Experience with ticketing systems, remote support tools, and IT documentation
- Ability to diagnose technical issues and provide step by step solutions
- Strong communication skills and a customer first attitude
- High attention to detail and ability to follow processes accurately
- Knowledge of cybersecurity basics and safe IT practices is an advantage
- Ability to multitask and prioritize technical requests efficiently
Responsibilities
- Respond to technical support requests via email, chat, or phone
- Troubleshoot and resolve issues related to hardware, software, networks, and systems
- Install, configure, and maintain applications or tools
- Document issues, solutions, and troubleshooting steps
- Escalate complex issues to senior IT staff
- Monitor system performance and identify recurring problems
- Assist in onboarding users by setting up accounts, access, and devices
- Maintain inventory of equipment and track IT related assets
- Support updates, patches, and security maintenance activities
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