IT Project Manager

Bachelor's degree in Business, IT, or related field. PMP certification is required. Proven experience in project management, preferably in the IT sector. Extensive knowledge of ConnectWise Manage, especially its project management and reporting features. Excellent written and verbal communication skills. Strong organizational skills with attention to detail and multitasking capabilities. Understanding of MSP operations, services, and objectives.

Manage 40+ concurrent IT projects, including timelines, dependencies, risks, and deliverables. Coordinate and follow up with technical teams, engineers, and cross-functional stakeholders. Prepare and maintain project documentation, status reports, and client-facing updates. Facilitate meetings, track progress, and escalate issues to maintain project schedules. Utilize project management tools to monitor and report on project activities. Operate effectively in a fast-paced, high-volume environment while maintaining accuracy and accountability. Ensure consistent coverage aligned to U.S. business hours and manage projects without coverage gaps caused by holiday schedules.