Sr. Program Manager (remote)

7+ years of experience in program or project management with a focus on enterprise clients in the technology or SaaS industry. Understanding of AI technologies, particularly conversational AI and automation solutions for large enterprises. Ability to communicate AI nuances to technical and non-technical audiences. Deep understanding of Consumer Customer Service best practices and strategies. Bachelor’s degree in Business, Information Technology, or a related field. PMP or similar certification is highly desirable. Willingness to travel up to 20% of the time. Strong understanding of project management methodologies and tools. Excellent leadership and team management skills. Superior communication and interpersonal abilities. Proven ability to manage multiple projects simultaneously. Experience building project delivery methodologies and processes. Strong passion for working with large enterprise companies.

Lead and manage multiple enterprise-level projects from initiation through optimization. Build and maintain strong relationships with key stakeholders. Develop workshops for user stories and technical requirements. Make strategic recommendations on product capabilities for customer service. Manage dependencies, resources, and instigate change orders. Coordinate services team members and collaborate with product, customer success, and sales. Identify project risks and develop mitigation strategies. Provide regular project updates to stakeholders. Track project performance and prepare status reports. Implement best practices for project delivery efficiency. Ensure seamless handover and continued client satisfaction post-implementation.