Customer Success Executive (Remote)

Exceptional written and verbal communication skills. Experience in customer success, hospitality, or property management. Confidence using CRM systems, PMS tools, and digital support platforms. Strong problem-solving, time management, and organizational skills. High emotional intelligence: empathy, patience, and composure under pressure. Fluency in English (French or other languages are a strong plus).

Serve as primary contact for guests and landlords via chat, email, and phone. Guide new landlords and partners through the PMS platform. Troubleshoot operational and technical issues, escalating when necessary. Track satisfaction metrics and gather feedback. Collaborate with Operations, Product, and Tech teams. Identify opportunities for upselling and retention.