Customer Success Executive (Remote)

Exceptional written and verbal communication skills. Experience in customer success, hospitality, or property management. Confidence using CRM systems, PMS tools, and digital support platforms. Strong problem-solving, time management, and organizational skills. High emotional intelligence: empathy, patience, and composure under pressure. Fluency in English (French or other languages are a strong plus).

Serve as the primary point of contact for guests and landlords via chat, email, and phone. Guide new landlords and partners through our PMS platform. Troubleshoot operational and technical issues, escalating when needed. Track satisfaction metrics, gather feedback, and identify trends. Work closely with Operations, Product, and Tech to refine processes. Spot opportunities to enhance guest experiences and strengthen landlord relationships.