VP Customer Success

8+ years in customer success, account management, or post-sales leadership in SaaS or technology 3-5+ years in senior roles Proven success owning NRR, retention, and expansion targets across diverse customer segments Experience building and scaling teams and processes in fast-growth or startup environments Analytical mindset; comfortable with dashboards, segmentation, and forecasting Outstanding communication and stakeholder management skills Comfortable leading remote, distributed teams

Build, mentor, and scale high-performing teams across Enterprise and SMB. Own and exceed NRR goals, focusing on retention, expansion, and churn mitigation. Develop scalable processes, playbooks, and automation for onboarding, account management, and customer success. Leverage customer feedback and usage data to inform product development and strategic decisions. Partner with CCO and cross-functional leaders to shape customer journey and go-to-market strategy.