Technical Success Manager

2+ years of pre or post sales experience within the software industry 1+ years of demonstrated pre or post sales experience working with enterprise customers Strong technical background and sales/customer orientation A desire to learn new technologies An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience) Ability to keep up to date project plans and documentation Fluent in English Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD Background in mobile device platforms & architectures (IOS & Android) Bachelor's degree in Engineering/Computer Science or equivalent desirable

Own customer adoption, onboarding, and continued success Document adoption and success Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals Voice support for new product features & provide customer feedback to New Relic product management and engineering groups Maintain a deep understanding of the customer’s business as well as their technical environment Enjoy some travel, extensive travel opportunities for those that want to