- Manage and provide technical guidance to clients throughout their lifetime as partners.
- Resolve critical technical issues and quarterback multi-departmental efforts for complex issues.
- Partner with the Integrations team to support onboarding and validate integrations.
- Contribute to knowledge base by writing technical documentation, FAQs, and guides.
- Collaborate with Engineering on new product solutions, providing feedback and validation.
- Investigate issues, identify root causes, and escalate complex problems.
- Act as a bridge between customers and internal technical teams.
- Identify areas for operational improvements.
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