Respond to customer queries in a timely and effective manner using ZenDesk and Amazon Connect.
Resolve customer issues related to accounts, payments, statements, and technical bugs.
Manage escalated customers by providing de-escalation pathways and ensuring issue resolution.
Document and log customer issues, complaints, and compliments.
Participate as part of a 24/7 customer support team.
Customer supportAsanaZendesk
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About Extend Your Team
Extend Your Team empowers high-growth companies to scale efficiently, building high-performance teams that drive execution. They specialize in remote staffing and team augmentation, connecting businesses with experienced virtual assistants and professionals. From operations to customer service and specialized roles in fintech, they offer a range of managed services. They have built a 187-person customer support team in 30 days for a fintech client, resolving over 100,000 backlogged inquiries. This improved customer satisfaction by 73% and reduced operational costs by 52%. Their virtual assistants average 5-15 years of experience, ensuring top-tier talent.
How We Work
Extend Your Team is a fully remote organization, primarily employing virtual assistants based in the Philippines. They champion a culture grounded in depth and rigor of thought, encouraging detailed analysis and clear thinking. They embrace a minimalist approach in design, code, and processes, valuing simplicity and efficiency. Speed of execution is a core principle, believing that moving fast drives quality outcomes. The company provides ongoing support, coaching, and regular check-ins, ensuring team members are looked after and perform at their best. Their proprietary 5-step vetting process guarantees new hires possess the right skills and cultural fit, becoming true extensions of client teams.
Why Join Us
Work remotely from the Philippines with a permanent work-from-home setup.
Join a company that values rigorous thinking, minimalist design, and rapid execution.
Receive comprehensive support and coaching to ensure your professional growth.
Contribute to high-growth companies by solving critical operational and staffing challenges.
Enjoy benefits like internet allowance, HMO, and company-provided equipment.
Benefits & Perks
Internet allowance
HMO (Health Maintenance Organization)
Devices and equipment provided
Permanent work from home
Bi-weekly paychecks (for employees in the Philippines)
Free healthcare (for employees in the Philippines)