Serve as the first point of contact for IT support requests across Zapier's global employee base, with a focus on AU/NZL coverage hours.
Troubleshoot and resolve hardware (Mac), software, and access issues.
Perform user account management as part of onboarding and offboarding workflows.
Handle common endpoint tasks using Jamf (device enrollment, basic troubleshooting, account unlocks).
Identify recurring issues to build runbooks, help articles, and self-service resources.
Contribute to ZapIT by flagging gaps and testing improvements.
Assist with SSO/SAML application integrations.
Build and maintain automation workflows in Okta Workflows and Zapier.
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About Zapier
Zapier is on a mission to make automation work for everyone. They empower businesses of all sizes to automate tedious tasks and streamline workflows across over 8,000 applications without needing to write a single line of code. This integration platform allows you to connect disparate apps like Salesforce, Google, and Dropbox, moving data between them automatically. Zapier helps millions of people and businesses become more efficient, enabling them to focus on the work that truly matters. They've automated over 81 billion tasks and have more than 25 million Zaps (automated workflows) created to date.
How We Work
Zapier is a fully remote organization, operating across over 38 countries with 800+ employees. This global distribution means a strong emphasis on asynchronous communication, transparency, and trust. They prioritize clear documentation and open discussions, ensuring everyone has the context needed to contribute effectively. You'll find a culture that values progress over perfection, encouraging quick decisions and continuous learning. Leaders act as coaches, fostering autonomy and unblocking teams, rather than controlling them.
Engineering at Zapier
Zapier's robust and flexible technology stack allows them to manage and automate tasks across thousands of applications. The backend is primarily built with Python and the Django framework, utilizing Celery for distributed task processing and the requests library for API interactions. For data storage, Zapier employs a combination of relational databases like PostgreSQL and MySQL, alongside NoSQL databases for flexible data handling. Their infrastructure runs on AWS, leveraging services like EC2 and RDS with autoscaling. Frontend development utilizes React.js for a seamless user experience. Engineers at Zapier solve challenges related to scaling automation for high volumes, reducing latency across millions of daily executions, and building intuitive, resilient workflow authoring experiences. They are also pioneering AI orchestration, developing foundational systems for AI agents to interact with third-party systems and creating AI-powered tools for workflow creation and troubleshooting. This involves working with technologies like TypeScript and Node.js for backend services, and potentially exploring AI coding assistants and machine learning to optimize development pipelines.
Why Join Us
Shape the future of AI-driven automation, building systems used by millions of users.
Contribute to a fast-growing, profitable company with a $5 billion valuation that has achieved significant success with minimal external funding.
Work in a fully remote, flexible environment with a strong emphasis on work-life harmony and continuous learning.
Drive impact in a high-ownership culture where you're empowered to experiment and build innovative solutions.
Grow your career with dedicated professional development allowances, internal coaching, and mentorship programs.
Benefits & Perks
Unlimited PTO with a minimum of 25 days taken per year.
Comprehensive healthcare (medical, dental, vision) for US, UK, and Canadian employees.
401(K) with company match for US, UK, and Canadian employees.
14 weeks paid parental leave for new parents.
Profit-sharing program for all employees.
Equity for all Zapiens through stock options or an equivalent cash bonus plan.
$2,000 annual learning and development budget for courses, conferences, and more.
Home office setup stipend and an annual 'Work Well' budget for software, education, or co-working spaces.
Annual company retreats to foster connection and collaboration.