Assigned Support Engineer (AMER)

Experience managing customer-facing cases throughout the support lifecycle. Advanced problem-solving capabilities. Proactive support mindset. Experience with GitLab and CI/CD. Excellent Linux systems administration knowledge (LFCE or RHCE equivalent). Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails). Expertise in writing support content. Ability to communicate complex technical topics. Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes.

Provide technical support to large Self-managed, GitLab Dedicated and GitLab.com customers. Proactively engage with and build rapport with key customer stakeholders. Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams. Troubleshoot and resolve complex, critical, and sensitive support issues. Collaborate effectively with Support Engineering team members and other GitLab team members. Participate in hiring processes.