Database Support Engineer (AMER)
Company:Supabase
Location:North America, EST, PST, MST, CST
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
AWSBackend DevelopmentPostgreSQLSQLLinuxTroubleshooting
Requirements:
6+ years in technical support, backend engineering, SRE, or similar. Deep knowledge of PostgreSQL internals (autovacuum behavior, WAL growth, long-running transactions, table bloat). Strong in high-performance SQL and query optimization. Comfortable troubleshooting complex setups, including multi-tenant schema patterns. Ability to debug edge functions and understand distributed system behavior. Experience handling data migration issues and recovery. Hands-on experience with cloud hosting providers like AWS. Comfortable in terminal and Linux environments. Ability to thrive in high-volume situations and form/test assumptions quickly.
Responsibilities:
Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. Provide consultative, proactive advice to optimize workloads and avoid common pitfalls. Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps. Ask smart, targeted questions to gather actionable case information. Communicate clearly and empathetically with customer users of all levels. Spot patterns across tickets and recommend improvements to docs, tooling, and the product. Mentor junior team members and raise the overall bar for support quality.
