Product Delivery Manager (Costa Rica)

6+ years of experience in project management, product management, or a hybrid role. Proven ability to manage technical software delivery in Agile environments (Scrum or Kanban). Ecommerce experience. Strong technical acumen - comfortable talking APIs, integrations, and data flows. Experience managing support and triage workflows. Exceptional organizational and communication skills. Comfortable juggling multiple priorities. Demonstrated ability to synthesize client feedback, technical input, and business goals. Confidence and calm under pressure.

Lead delivery and product operations across ecommerce and software initiatives. Own issue triage and support coordination. Partner with clients and internal stakeholders to translate business needs. Drive Agile ceremonies. Support pre-sales and discovery efforts. Communicate proactively with clients. Track and manage project budgets, deliverables, and change requests. Collaborate with engineering and QA teams to improve internal workflows. Assist in documentation, release coordination, and transition from project delivery to support.