Project Manager & Smartsheet Systems Lead

5+ years of experience in project management, marketing operations, or process management. Strong understanding of marketing operations workflows and resource management. Proven ability to build and optimize processes across complex, cross-functional environments. Expertise in Smartsheet (Control Center, formulas, dashboards, automations, and reporting). Experience with Enterprise martech tools like Marketo, ZoomEvents, and Salesloft preferred. Exceptional organizational and communication skills. A proactive, systems-thinking mindset with a passion for continuous improvement. Experience in SaaS or marketing environments preferred. Strong project management fundamentals. Strong sense of ownership, urgency, and drive.

Partner with MOPs leadership to align work against business priorities, capacity, and service level expectations. Manage intake, prioritization, and assignment of Marketing Operations requests. Own management of MA team resourcing and request calendar. Coordinate across teams to define scope, manage timelines, clarify requirements, and track progress. Monitor MA team resource utilization and flag bandwidth risks. Ensure requests and campaigns are executed efficiently, accurately, and on schedule. Maintain visibility into all MA projects through Smartsheet systems. Identify opportunities for standardization and efficiency in Marketing processes. Develop, document, and refine Marketing’s core operating processes. Design, implement, and maintain Smartsheet-based systems for intake, prioritization, resourcing, and reporting. Develop dashboards, workflows, forms, and automations. Maintain documentation, naming conventions, and training materials for process adoption. Serve as the Smartsheet subject matter expert for team enablement and system enhancements. Maintain documentation for Smartsheet systems and PMO processes.