Support Specialist (Texas)

Must reside in the state of Texas. Zendesk experience is required. 1+ years of experience in a customer support role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Customer-focused with a positive attitude and professional demeanor. Ability to work independently and as part of a team. Proficiency in using customer support software and tools. Fluent in English; additional fluency in Spanish is preferred. High school diploma or equivalent; additional education or certifications are a plus.

Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner. Resolve customer issues and complaints, escalating complex cases as needed. Provide accurate information about Odyssey’s services and programs. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and enhance the customer experience. Participate in training and development opportunities to enhance your skills. Meet performance targets and contribute to team goals. Stay up-to-date with company policies and product knowledge.