Senior Manager, Customer Advocacy

5-7 years of experience Proven track record of connecting with individuals and fostering meaningful relationships Exceptional communication skills Passion for customer experience Demonstrated ability to design, launch, and scale advocacy or influencer programs Experience working with executive leadership and senior stakeholders Direct involvement with customer advisory boards and NPS programs is a plus Proven ability to mentor, develop, and empower junior teammates Team player, cross-functional influencer, and internal champion of customers Experience leveraging AI and cutting-edge technologies to streamline, automate, and optimize customer advocacy processes

Own and manage key elements of the reference program Innovate on and manage an enticing advocacy program Harness the customer network for advocacy needs Cultivate a vibrant community of advocates Collaborate with cross-functional teams to align advocacy efforts Empower customers to become brand champions Drive forward-thinking initiatives in customer advocacy Leverage AI and cutting-edge technologies to streamline advocacy processes