Senior Manager, Customer Advocacy

5-7 years of experience in connecting with individuals and fostering meaningful relationships. Exceptional communication skills. Passion for customer experience. Demonstrated ability to design, launch, and scale advocacy or influencer programs. Experience working with executive leadership and senior stakeholders. Direct involvement with customer advisory boards and NPS programs is a plus. Proven ability to mentor, develop, and empower junior teammates. Experience leveraging AI and cutting-edge technologies to streamline and automate customer advocacy processes.

Own and manage key elements of the reference program. Innovate on and manage an enticing advocacy program. Secure speaking opportunities, curate case studies, and drive positive reviews. Cultivate a vibrant community of advocates. Align advocacy efforts with broader business objectives. Empower customers to become brand champions. Drive forward-thinking initiatives in customer advocacy.