Field Customer Advocacy Manager

5+ years of experience in B2B marketing within a technology, software, or ecommerce organization Demonstrated experience identifying and developing client stories Proven track record collaborating with Sales and Client Success to drive measurable business outcomes Experience supporting or integrating client advocates into industry events and field programs Strong understanding of core marketing and pipeline metrics Hands-on experience with CRM and marketing tools, such as UserEvidence, Salesforce, Marketo Excellent project management, communication, and organizational skills Demonstrated ability to build relationships with senior stakeholders Proven experience designing, launching and/or operating a Client Advisory Board (CAB)

Develop and execute a global client advocacy strategy Integrate client speakers, stories, and testimonials into regional event programs Conduct structured client intake interviews to understand their story Maintain an up-to-date advocate “bench” in Salesforce Drive event-driven story capture, including fireside chats and video testimonials Coordinate the production of advocacy assets Amplify client stories across marketing channels Refine advocacy processes, templates, and playbooks Support the creation and management of customer awards Define, launch, and manage regional Customer Advisory Boards (CABs)