Enterprise Customer Success Manager - US

Previous experience in a B2B client facing role (sales engineering, consulting, professional services, CSM, or technical account management). Previous experience implementing SaaS software applications and/or providing technical and strategic advisory services. Strong relationship-building skills with internal and external stakeholders. Excellent communication, organization, project management, and time management skills. Ability to gain consensus and drive issue resolution. Ability to build and support a business case. Strong awareness of business processes and ability to translate them into enterprise application implementations. Effective team player. Ability to balance advocacy for the company and the customer.

Own customer success and value realization. Build relationships with customer executives and managers. Partner with Sales to execute account plans. Serve as a product expert and provide best practices. Act as a strategic advisor for platform leverage and process improvement. Resolve account issues and leverage company resources. Contribute to Customer Success program development. Participate in pre-sales activities.