Customer Service Advocate - 1/26/26

High school diploma or GED. Two years of customer service experience in insurance, financial services, or healthcare. Two years of high-volume contact center experience preferred. Experience in healthcare, insurance, or medical billing preferred. Oral and written communication expertise. Typing speed of 30 wpm or more. Reading and interpreting documents. Strong multi-tasking abilities. Critical thinking and problem-solving skills. Ability to apply understanding to carry out instructions. Digital literacy (e-mail, search engines, word processing, Microsoft Suite, Zoom). Familiarity working with two computer monitors. Strong knowledge of computer hardware and software. Ability to maintain strict adherence to scheduled tasks. Ability to stay connected in a remote environment using multiple communication channels. Proficiency in utilizing a database system, including updating fields.

Present accurate, complete, and sensitive information with tact and grace. Troubleshoot and resolve issues for members and providers. Work with a high sense of urgency. Show compassion and understanding to customers. Meet monthly service objectives. Embrace training and special assignments. Adhere to company rules and policies. Serve as a role model in professionalism, accuracy, dependability, and timeliness. Offer prayer to members and providers at appropriate opportunities. Contribute to Christian Care Ministry’s Christian beliefs. Perform other duties as assigned.