Customer Support Specialist

Ability to apply product knowledge obtained in training and daily activities. Problem tracking skills to determine trends or patterns in client system problems. Background in providing top-notch customer service. Superb written and verbal communication. Ability to solve problems quickly. Keen troubleshooting ability. General comfort with computers and software technology.

Provide customer service and day-to-day support via email, live chat, and phone. Answer customer questions about Bloomerang software. Conduct new customer implementations and training. Develop and deliver training webinars. Write and create help documents and videos. Assist with software quality assurance and testing. Provide software design and functionality feedback.